Reception Counter Solutions Madison Reception Front Desk Office Sales Counter

Frontline Desks is pleased to offer COMPLIMENTARY STANDARD SHIPPING within the 48 contiguous states. We utilize trusted freight carriers for the delivery of your orders.

Our commitment is to ensure timely and satisfactory delivery of your items. While we strive for excellence, please understand that damages and delays beyond our control during transit are not within our responsibility. Shipments under 100 lbs are dispatched via UPS, while those exceeding 100 lbs are sent through LTL carriers. Orders typically ship within 2-3 business days, with an estimated transit/arrival time ranging from 5-15 business days.

Upon shipment, we'll furnish you with a tracking number for easy monitoring. Prior to delivery, the freight company will reach out to schedule a convenient arrival time. We advise having assistance available during delivery. Please note, all deliveries are curbside; the freight company's responsibility is to unload items from the truck to your driveway, not inside your residence.

Upon Arrival
It's imperative that someone is present to receive the freight upon arrival. Please carefully inspect the package for any damages before signing the proof of delivery (bill of lading). Count the boxes and examine the contents for potential transit-related issues. Retain your packing materials temporarily, as returns must be made in the original packaging. This requirement applies to all return scenarios, including refunds, exchanges, or replacements.

Disclaimer
We emphasize that we're not liable for damages occurring during customer pick-ups or after unit installation/operation. We reserve the right to refuse service. Prioritize safe installation practices and thorough connection checks before normal operation. Plan your purchase ahead to accommodate transit time and prepare for unforeseen circumstances like damaged items or exchanges. We absolve ourselves from any liability for direct or indirect losses, damages, expenses, or fees incurred by purchasers or their successors, whether incidental or consequential, arising from the purchase, use, or resale of our goods.

White glove installation is an additional $799 at checkout, and it offers customers the convenience of curbside delivery combined with the added service of professional installation. With this approach, the initial delivery process remains as curbside drop-off, where the desk is delivered to the customer's location and unloaded at the curb or driveway.

However, what sets this service apart is the proactive coordination for installation. After the desk arrives, our team will reach out to the customer to schedule a convenient time for the installation to take place. This allows customers to choose a time that works best for their schedule, ensuring minimal disruption to their day.

Once a suitable appointment time is confirmed, our trained installation experts will arrive at the customer's location with all the necessary tools and equipment to assemble and install the desk. They will carefully unpack the desk, assemble it according to manufacturer guidelines, and then position it in the desired location within the customer's home or office.

Throughout the installation process, our team will maintain a high level of professionalism and attention to detail, ensuring that the desk is set up correctly and meets the customer's expectations. Once installation is complete, they will also clean up any packaging materials or debris, leaving the space neat and tidy. In addition they will haul away your old furniture.

By combining curbside delivery with coordinated installation, we provide customers with the flexibility to receive their desk on their terms while still enjoying the convenience of professional setup. This approach ensures a seamless and hassle-free experience from delivery to installation, allowing customers to start enjoying their new desk without delay.

Price Match Guarantee

Frontline Desks ensures the most competitive online pricing for its products.

Should you discover a lower price for any of our products elsewhere, we'll beat it by $50 for items priced over $2000. To qualify, you'll need to provide evidence, such as a screenshot, invoice, or email, confirming the lower offer.

Policy
We diligently maintain our commitment to offering the best online prices. If you find a lower price on another online store, inform us, and we'll refund the difference. We want you to shop with confidence, knowing you're getting the best possible deal.

Our 100% Price Match Guarantee comes with certain conditions:

• The purchase must be made from our website before requesting the Price Match Guarantee.
• Promotions like rebates and buy-one-get-one-free offers are ineligible.
• The item must be in stock on the competitor's website.
• The competitor must operate solely as an online store, without a physical retail presence.
• Auction or discount websites (e.g., eBay, Overstock) are not considered competitors.
• Refund requests exclude special annual promotions like Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product.
• The Price Match Guarantee covers both the item price and shipping charges but excludes sales tax.
• *Certain exceptions may apply.

Frontline Desks is dedicated to providing customers with the lowest prices permitted by our manufacturers. We continuously offer the best sales and discounts to ensure you receive the best value. Keep an eye on our website for new deals and follow our social media accounts for the latest updates.

The Price Match Guarantee policy is subject to consideration of cost versus loss. If matching a price results in a loss, we reserve the right to decide whether to approve the proposed price.

Please note that we may not be able to price match all manufacturers/brands due to lack of Minimum Advertised Pricing. Feel free to contact us to inquire about price matching for specific products.

At Frontline Desks, we are delighted to accept returns of uninstalled, undamaged, and unaltered merchandise in its original sold condition, accompanied by appropriate proof of purchase, within 5 business days of the purchase date, for a full refund in the original form of payment or exchange.

Returns for Non-Damaged Items
In the event of a return without damage, the following policy applies:

• Recipients must notify our customer service within 5 days of the item's arrival.
• Returns must be in their original packing and condition.
• Photos demonstrating the item's repacking in good/original condition and readiness for freight are required before return authorization.
• Buyers are responsible for original and return shipping costs to our warehouse.
• All returns are subject to inspection, and refunds will not be issued for items not returned in their original/shipped condition.
• Items returned without their original packaging are subject to a 20% restocking fee.

Cancellations received after shipping, delivery, or pick-up are treated as returns.

We have meticulously ensured that each piece meets or exceeds industrial standards, with all products undergoing 100% inspection at the factory and distribution center before freight. However, as internet commerce lacks the ability to tailor products to individual tastes, please note that our handmade furniture may feature characteristics that some interpret as imperfections. Refusal of delivery is only acceptable for freight damage or wrong item received.

Returns for Visible Damage
Should visible damage be evident upon package receipt, simply refuse the shipment, and we will replace your order free of charge. To ensure your damage claim is honored, please follow these steps and provide pictures of the damaged package to returns@frontlinedesks.com, noting the damage on the Bill of Lading.

Returns for Concealed Damage/Wrong Item
In cases of concealed damage or receiving the wrong item, the following steps apply:

• The buyer must file a claim with our customer service department within 5 business days of receiving the item.
• No additional shipping charges apply.
• Returns must be in their original or well-packed condition for freight.
• Photos demonstrating the repacked item's good/original condition and readiness for freight are required before return authorization.

Upon reviewing your claim, we will replace the merchandise if necessary. For minor damages such as paint level imperfections or small chips, we reserve the right to provide material credit. Rejection of delivery for minor damages will result in automatic order cancellation and default to the return policy.